£45.00 + VAT
Who is the Course for?
This qualification is aimed at individuals working or preparing to work in a customer service.
This course covers:
Understanding the principles of customer service
How customers' needs and expectations are formed
Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
Understanding the principles of responding to customers’ problems or complaints
Assessment & Certification:
This qualification is assessed by a multiple-choice test.
This qualification can be delivered at your premises following an assessment of the venue to determine suitability.
Level 2 Award in Customer Service