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Customer Service
Level 2 Award in Customer Service
Anchor 1
Duration:
£45.00 + VAT
6 Hours
Price:
Who is the Course for?
This qualification is aimed at individuals working or preparing to work in a customer service.
Course Details:
This course covers:
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Understanding the principles of customer service
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How customers' needs and expectations are formed
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Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
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Understanding the principles of responding to customers’ problems or complaints
Assessment & Certification:
This qualification is assessed by a multiple-choice test.
Location:
This qualification can be delivered at your premises following an assessment of the venue to determine suitability.
Awarding Body
Contact Details
028 92789104
Tel No:
Email:
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